A-Z Guide

Your ticket is your access to a fun-filled experience at the Mall of Asia Arena. To avoid purchase of counterfeit or stolen tickets, buy them only at the Mall of Asia Arena Box Office or at any SM Tickets outlet.

The A-List Club Members Lounge is a private space for cocktails and business meetings where members can sit comfortably and use the amenities within the lounge.

Outside alcoholic drinks are prohibited inside the venue.

ATMs are located inside (second floor) and outside (J.W. Diokno Boulevard side) the Mall of Asia Arena.

Large back or waist pack and bags are prohibited. A baggage counter is available.

For some events, buffet dinner tickets may be available for purchase. Only event ticket holders can avail the buffet dinner tickets that are to be used at the Premiere Café.

Marina Way box office is open from 10:00AM to 6:00PM only when there is no event at the Mall of Asia Arena. Coral Way box office is open from 10:00AM until end time of event at the Mall of Asia Arena.

For most shows, children below 3 feet are free of charge. Entry of children for family entertainment shows and other related events may require charge, at the discretion of the event's promoters.

Glass or pet bottles, cans, and hard plastic containers are prohibited inside the venue.

Professional still and video cameras, as well as flash photography or videography are not allowed. You can take souvenir shots but professional recording of the show or any of its parts is not allowed.

For inquiries, call our Customer Care hotline at 470-2222.

Opening time of gates vary and depend on the start of the show.

Mall of Asia Arena deploys highly trained and licensed EMTs in case any patron would need medical attention.

For ease-of-access, there are 10 elevators available in the premises. 34 units of escalators are also employed, with 8 units in each of the floors.

The venue offers a wide array of food and beverage options. Outside food and drinks are not allowed.

The Mall of Asia Arena is committed to creating and maintaining a safe, comfortable, and family-friendly sports and entertainment hub. Everybody is encouraged to have fun at the Mall of Asia Arena. All may cheer, sing, dance, and support their team while remaining respectful and courteous to their fellow patrons and fans. Inappropriate behavior should be reported to the nearest usher or security.

The Mall of Asia Arena has a wide variety of food choices. A food court area appropriately named Food Alley serves appetizing cuisine which can be sampled only at the Mall of Asia Arena.

The Mall of Asia Arena head office is located at the mezzanine level of the building.

A help desk is located at the ground floor of the Mall of Asia Arena to address our patrons' inquiries.

For some events, official light sticks will be sold at the venue. Unofficial light sticks may not be allowed inside at the discretion of the event's promoters.

The ticket is valid only for the event and seat for which it was issued and cannot be refunded, exchanged, or replaced if lost, stolen, or otherwise destroyed.

For some events, only official merchandise may be allowed inside the venue.

Parking-wise, the Mall of Asia Arena has more than 2,000 parking spaces located on the south side of the mall, with an additional 1,400 more accessible at the neighboring Mall of Asia Arena Annex (MAAX) building.

The Mall of Asia Arena is a pet-free establishment.

The following are prohibited inside the Mall of Asia Arena: professional still and video cameras; big posters / banners/ placards / signage; laser pens and pointers, weapons, umbrellas and other sharp objects; candles, fireworks and any other kinds of pyrotechnics;  glass / pet bottles, cans, hard plastics containers; illegal substances (drugs, alcoholic drinks); and large back / waist pack and bags.

Big posters, banners, placards, and signages are not allowed. Posters should be made of bond paper or cloth-type materials, and should be about the size of a bond paper as well.

Smoking is not allowed inside the event bowl. For its patrons’ maximum convenience, the Mall of Asia Arena is designed with 16 comfortable smoking lounges.

Ticket holders can commute to our venue free of charge from Mall of Asia Arena drop-off points via the Mall of Asia Arena bus.

Senior Citizen discount is non transferrable and the privilege is exclusive to Senior Citizens only. The Arena staff will filter Senior Citizen purchased tickets. In case it was given to another person, the ticket holder will be directed to the ticket booth to pay the difference, or they can go to any SM Tickets outlet to exchange their Senior Citizen ticket with the regular-priced ticket to avoid inconvenience.

For the convenience of our patrons, cabs may be hailed at the taxi bay, located at the J.W. Diokno Boulevard side.  

Tickets to Mall of Asia Arena events are available at SM Tickets outlets located at SM Cinema branches nationwide. Tickets are also available online at www.mallofasia-arena.com. For inquiries, you may call the SM Tickets Customer Care hotline at 470-2222.

Umbrellas are prohibited inside the Mall of Asia Arena.

The Mall of Asia Arena is a free WiFi zone.